Update: SingTel called me to propose waiving one month mio Home subscription fees as a token of compensation. I think it is reasonable and fair. And he mentioned that I have been a loyal customer for many years, which is true. Let’s hope that the mio service will get improved.
10 pm, it was the official kick-off 2010 World Cup. I switched on the free-to-air Channel 5 HD channel on StarHub TV. No problem. The image looked beautiful. Out of curiosity, I switched on SingTel mioTV at the same time. Black screen, no signal. Strange. I have installed the box 2 days ago and it has been working fine, so far. During half time, I played around a bit more with mioTV and realized that all the channels – live or on demand – were blacked out. I couldn’t even select an on demand channel. The menu said that the service was not available because I belonged to a business user group. Business?! I am pretty sure I am a regular consumer who wanted to watch World Cup live, free. Even for that only one match.
To cut a long story short, if you too have experienced the same issue, you need to hard reset your mioTV setup box. Press OK button, the down arrow, and the power button on your setup box at the same time. You should see all three indicators (green, blue, and red) on the front panel light up. Then release the power button and keep the other two pressed. Once you see the flashing of the indicators, release the OK button and down arrow. Your setup box should now be reset and it will take 30 to 40 minutes to boot up.
In another word, if you Google the answer to the problem, you would probably only miss 45 minutes of the match. If you wait for SingTel to pick up the call (like me), you would miss an extra 45 minutes of the match.
I am quite mad at SingTel. The helpful service consultant told me the network server was down during such an important live event. When I enquired if SingTel is going to compensate us for not being to view the live broadcast (that is the whole point of paying for cable TV, yes?), she told me that her supervisors were busy. They will get back to me tomorrow instead. I am a patience man. I am eager to hear what they have got to say.
PS. Once you hard reset your setup box, the default resolution is 564i. You can choose your optimal resolution by pressing the menu button. Go to settings, channel guide, screen settings, and there you go. Good as new.
PS. For those of you who have paid close to S$100 in order to watch World Cup on mioTV, well, good luck to you. If I have to subscribe, I would subscribe the channels on StarHub TV instead. I am starting to worry about the F1 broadcast now that SingTel has taken over the right of ESPN.