Shop name: Sinamex
Address: Parklane Shopping Mall
Recently my wife and I have experienced some electric shock with our bass and electric guitar and after some first level troubleshooting, I suspected that it was the mixer that gave me the problem. Called Sinamex and the technical support asked me to bring the set back for diagnosis. Fine. I was so happy that the support was so helpful.
Bad luck for me, the support guy was not in. The boss was so totally cocky. After a very simplistic diagnosis and could not replicate the problem, here was some of the dialogues.
Poor Customer: (long explanation why I think it could due to a faulty mixer)
Cocky Boss: This is X-file.
Poor Customer: (felt like punching him on his face) X-file doesn’t exist man …
Cocky Boss: You bring it back and most likely it will be fine
Poor Customer: (tried once more to reason with him)
Cocky Boss: Do you play in church?
Poor Customer: (huh? does it matter?) No.
Poor Customer: Don’t you have some more sophisticated tools to diagnose the circuitary?
Cocky Boss: We have a set of diagnostic steps but I don’t see the problem.
Poor Customer: (ah, he is referring to the troubleshooting section in the manul … so much for their help) But I am really feeling the shock man …
Cocky Boss: It is impossible (giving me another X-file look)
And I walked away.